Specialist Criminal & Regulatory Barristers

London: 020 7520 6000 | chambers@18rlc.co.uk

East Anglia: 01245 280 880

Complaints Procedure

 

Red Lion Chambers place tremendous value and duty of care to our professional and lay clients. Our policies and procedures are designed to ensure the highest standards are met through training, monitoring and review.

We are always keen to gain insight from our clients, whether it be in the form of a complaint, general feedback or testimonial as we are committed to delivering the highest possible standards to those we engage with.

If you wish to make a complaint, please contact us by completing our online form or using our downloadable form that can be emailed to complaints@18rlc.co.uk.   

Barrister Complaint Form

Staff Complaint Form

Alternatively, you can contact us by telephone or post:

Chambers Complaints Officer

Red Lion Chambers

18 Red Lion Court

London

EC4A 3EB

020 7520 6000

Please ensure you include copies of all relevant correspondence.

Complaint Procedure

All complaints received will be acknowledged within three working days of receipt. 

Chambers will endeavour to respond fully to your complaint within 21 days. This time-frame may be extended if more time and resources are required to ensure a full and thorough investigation, and subsequent satisfactory resolution.

Client Standards

We are committed to delivering the highest standards of client care and our management committee GMC regularly inspect records with a view to improving services.

If we do not fully respond to your complaint within eight weeks or you are dissatisfied with the response from Chambers, then you have the choice to escalate your complaint to the Legal Ombudsman.

Complaints to the Legal Ombudsman

Complaints to the Legal Ombudsman must be made in accordance with the procedures set out in their publications. More information can be found on their website: www.legalombudsman.org.uk  

You can also contact them by email at enquiries@legalombudsman.org.uk or by post at the address below:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Tel: 0300 555 0333 

 

 

Chambers UK - Crime

”The clerks are very dependable," and “always anxious to help.”

 

Chambers UK - Fraud

"Red Lion Chambers both prosecutes and defends serious fraud cases, securing involvement in some of the causes célèbres of the day such as the BAE Systems corruption affair and the pharmaceuticals cartel investigation."

Chambers UK - Crime

"Red Lion Chambers offers clients a great deal of experience and a high level of professionalism. Observers note that it has proved skilful in maintaining the standards of its members over the years and it is widely expected to thrive in this period of uncertainty at the Criminal Bar."

Chambers UK - Fraud

"Substantial number of talented criminal fraud practitioners."

Chambers UK - Crime

"When instructing barristers from Red Lion Chambers, you always know that you will get a safe pair of hands. The large group of capable barristers specialises in the full range of criminal and related regulatory work."

Chambers UK - Crime

"Likeable, knowledgeable, responsive and proactive clerks."

Chambers UK - Crime

"Because Red Lion Chambers has that strength and depth, if you cannot obtain your barrister of choice, there is always someone of equal stature and ability to then take on the case."

Chambers UK - Fraud

"Red Lion Chambers is viewed as "one of the prestige sets" and is a popular choice for fraud work."

Chambers UK - Fraud

"The clerks are very helpful and always do their very best to accommodate us at short notice. They work closely with the members, so they are very good at knowing who you will like and who you will want."

Chambers UK - Fraud

Home to some of the most cogent, eloquent and outstandingly prepared advocates."

Legal 500 - Crime

"Around 80 members dedicated exclusively to the full range of crime work."

Chambers UK - Fraud

"You can't go wrong at Red Lion Chambers if you are facing a serious, high-value fraud matter. Its team is well versed in all aspects of white-collar crime, and excels when defending lengthy and labyrinthine fraud trials. It also proves equally strong on the prosecution side ..."

London


020 7520 6000

18 Red Lion Court

London

EC4A 3EB

DX: 478 London / Chancery Lane

East Anglia


01245 280 880

Thornwood House

102 New London Rd

Chelmsford

DX: 139165 Chelmsford 11

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